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SMM FAQs

SMM FAQ's

About us:

SMM started as a hobby for me, and has grown into this beautiful glitter addiction. I have made many friendships throughout the past year. I am a MeMaw of 6 beautiful grand kids. And your support and love has helped feed and support my family. For that I am truly thankful . And of course I love all things Glitter :) 

Our Glitter: 

  • 100% Top Grade  polyester Glitter unless stated otherwise .. 
  • We now Ship in Jars 2 oz by weight Except for Shapes And special items that cannot be shipped in Jars. (Please See Listing Descriptions)
  • our Mission is to make everyone happy with their purchase. :) 


SHIPPING

  • YOU MUST PURCHASE THE ROUTE INSURANCE FROM OUR WEBSITE to have Insurance on your Order.. This includes for Missing Items, Lost items, Damaged Packages, Delayed Shipping via USPS or Fed Ex.... We do not Provide insurance Automatic since We do not Charge for ship over 35$.. Insurance is your responsibility.. 
  • We are not Responsible for your Package if you Did not Buy the low Cost insurance provided...
  • All packages are generally mailed out within same or next business day after orders are placed, although shipping times can increase during busier seasons
  • Add-ons will NOT be offered, unfortunately, its just too much to keep track of 
  • Double check your shipping addresses, we will NOT be responsible for any packages sent to an incorrectly supplied address
  • E-mails with tracking numbers are sent automatically when orders are fulfilled, please check your spam folders to be sure you're accepting our e-mails

REFUNDS & EXCHANGES

  • SMM allows 3 days, upon delivery of an order, to report any defective, damaged, or missing product(s) for support in resolution. (Must have Purchased Route insurance)
  • Any requests after 3 days of delivery will be denied.
  • Items that are not defective or damaged are not eligible for return or refund or exchange.
  • Purchases made using a discount/promotional code are final and are not eligible for refund or return.
  • Free Shipping, SMM reserves the right to ship your package the most economical way. 

DISCOUNTS AND PROMOTIONS

  • Discounts and promotions can not be used on previously placed orders for refunds.
  • Discount and promotion codes must be used at the time of purchase.
  • Limit one code per purchase.
  • Free Shipping, SMM reserves the right to ship your package the most economical way. 

PRIVACY POLICY

The information collected on this site is voluntarily given by setting up an account or submitting an order. We will use this information to fill and ship your order and to respond to your messages. We may contact you via email to inform you of promotions and/or discounts, specials, new products or services, or changes to this website